Frequently Asked Questions
Answers to common questions about ordering, shipping, returns, payments and our lighting products. If you need more help, email support@lunset.com or call +1 (816) 886-5002.
Orders, Shipping, Returns & Products
Can't find your answer? Contact support@lunset.com.
How do I place an order?
Choose a product, select a quantity and click Add to cart, or use Buy it now to go straight to checkout. You do not need an account to order. You will receive an order confirmation by email as soon as your order is placed.
How much is shipping and how long does delivery take?
Shipping is free on all orders within the United States. Orders are processed in 1-3 business days, and delivery takes 5-10 business days after shipping. See our Shipping Policy for details.
How can I track my order?
When your order ships you will receive an email with your tracking number and a link to follow the delivery. You can also visit our Track Your Order page or contact us with your order number.
Can I return or exchange an item?
Yes. You can request a return within 30 days of delivery, and returns are free: we send you a prepaid return label. Items must be unused and not installed. See our Return & Refund Policy and contact us before sending anything back.
When will I receive my refund?
Once a return is received and inspected we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days of approval; your bank may need extra time to post it. Full details are in our Return & Refund Policy.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed through Shopify's secure, encrypted checkout and we never see or store your full card details. See our Payment Policy.
Can I cancel or change my order?
You can cancel within 24 hours of placing your order, as long as it has not shipped, for a full refund. Email support@lunset.com with your order number. Details are in our Order Cancellation Policy.
Do light fixtures come with bulbs?
It depends on the product. Each product page states whether bulbs are included or sold separately, along with the bulb base (for example E26 or E12) and maximum wattage.
What does hardwired mean, and do I need an electrician?
Hardwired fixtures connect directly to your home's electrical wiring rather than plugging into an outlet. Chandeliers, pendants, flush mounts, wall sconces and outdoor wall lights are usually hardwired, and we recommend installation by a qualified electrician. Plug-in lamps and string lights need no wiring.
Are your outdoor lights suitable for wet or damp locations?
Each outdoor and bathroom product lists its location rating where available, such as weather resistant, damp rated or wet rated. Check the Product details section before ordering for exposed locations.
How do I contact customer support?
Email support@lunset.com, call +1 (816) 886-5002 or use our contact form. Please include your order number if your question is about an order.