Shipping policy

Last updated: November 11, 2026

This Shipping Policy explains how and when Lunset ships orders placed on www.lunset.com.

Shipping destinations

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Shipping cost

Shipping is free on all orders delivered within the United States. There is no minimum order amount. Applicable sales tax is calculated and shown at checkout before you pay. There are no hidden handling fees.

Order processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US federal holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

Delivery time

After your order ships, delivery normally takes 5–10 business days. In total, most orders arrive within 6–13 business days of being placed. Delivery times are estimates, not guarantees; carrier delays, severe weather or peak seasons can occasionally extend them.

Order tracking

When your order ships, we email you a shipping confirmation with the carrier name and tracking number. You can also follow your order from the order status link in your confirmation email or on our Track Your Order page.

Backordered items

If a product page shows an item as Available on backorder, it is temporarily out of stock. You can still order it, and it will be processed and shipped as soon as it is restocked. You may cancel a backordered order for a full refund at any time before it ships.

Multiple packages

Orders with more than one item may arrive in separate packages on different days. You will receive tracking for each shipment.

Address accuracy

Please check your shipping address carefully at checkout. If you notice an error, contact us right away. We can change the address only before the order ships.

Damaged, lost or missing packages

If your order arrives damaged, or tracking shows delivered but you have not received it, contact us within 30 days of the delivery date at support@lunset.com with your order number (and photos of any damage). We will arrange a replacement or refund for items damaged in transit or lost.

Contact us

Lunset
117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States
Email: support@lunset.com
Phone: +1 (816) 886-5002