Order Cancellation Policy

Last updated: November 11, 2026

We understand plans change. This policy explains when and how you can cancel an order.

Cancellation window

You may cancel your order within 24 hours of placing it, as long as it has not yet shipped. Approved cancellations receive a full refund to the original payment method.

How to cancel

Email support@lunset.com or call +1 (816) 886-5002 with your order number and the email address used at checkout. We will confirm your cancellation by email.

After 24 hours or after shipping

If more than 24 hours have passed or your order has already shipped, it can no longer be cancelled. You can instead return the item after delivery under our Return & Refund Policy, which offers free returns within 30 days of delivery.

Backordered items

Orders containing items on backorder may be cancelled for a full refund at any time before they ship.

Cancellations by Lunset

We may cancel an order if an item becomes unavailable, if there is a pricing or listing error, or if we cannot verify payment. If this happens, we will notify you by email and refund the full amount you paid.

Refund timing

Refunds for cancelled orders are issued within 5 business days. Your bank or card issuer may take additional time to post the refund.

Contact us

Lunset
117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States
Email: support@lunset.com
Phone: +1 (816) 886-5002