Refund policy

Last updated: November 11, 2026

We want you to be happy with your lighting. If something is not right, you can return it under the terms below.

Return window

You may request a return within 30 days of the delivery date of your order.

Free returns

Returns are free. We provide a prepaid return shipping label for every approved return, so you do not pay return shipping.

Return conditions

To be eligible for a return, the item must be:

  • Unused and not installed or wired
  • In its original condition, with all parts, hardware and accessories
  • In its original packaging where possible

Items that arrive damaged, defective or different from what you ordered are always eligible for return or replacement within 30 days of delivery, even if opened.

Items that cannot be returned

  • Gift cards
  • Items that have been installed, modified or damaged after delivery

How to start a return

  1. Email support@lunset.com or use our contact form with your order number, the item(s) you want to return and the reason. For damaged or defective items, please include photos.
  2. We will reply with your return authorization, the return address and a prepaid return shipping label.
  3. Pack the item securely, attach the label and drop it off with the carrier.

Please contact us before sending anything back; returns sent without authorization may not be processed.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may need extra time to post the refund. We do not charge restocking fees, and because shipping is free there are no shipping charges deducted from your refund.

Exchanges

To get a different item or finish, return the original for a refund and place a new order. If your item arrived damaged or defective, we can send a replacement of the same item at no cost.

Order cancellations

To cancel an order before it ships, see our Order Cancellation Policy.

Contact us

Lunset
117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States
Email: support@lunset.com
Phone: +1 (816) 886-5002